PRIVACY POLICY

 

WHO WE ARE. We are NZYTech, Lda. – Genes and Enzymes, with head office at Estrada do Paço do Lumiar – Campus do Lumiar, Edifício E – 1º andar – 1649-038 Lisboa, PORTUGAL. We will process your personal data, as defined in the applicable data protection legislation as data controller. Accordingly, we are responsible for the means used, the purposes of the processing and the security measures implemented.

PURPOSE. Your data will be processed (either collected via electronic communication services or through other means) for the following purposes:

Respond to your queries;

Process invoices and orders

Increase our website usability (including via the use of cookies)

Protection of our IT systems

Marketing and Communication

GROUNDS OF PROCESSING YOUR DATA. We will process your data based on our legitimate interest (for cookies and queries), contractual obligations (management of invoices and orders), compliance with legal obligations (management of invoices and orders).

SHARING OF DATA. We will share your data with our service providers that are part of our normal business activity, both inside and outside the European Union.

YOUR RIGHTS. You have the right to access, rectify, delete your personal data as well as to object to its use or request portability, as applicable. You have the right to file a complaint with the Portuguese Data Protection Authority – CNPD.

Below you will find more information applicable to the use carried out by us for your personal data as user of our website or as a client.

DATA CONTROLLER:

  • Name: NZYTech, Lda
  • Country: Portugal (PT)
  • VAT number / CIF / NIF: 508 432 901
  • Address: Estrada do Paço do Lumiar, Campus do Lumiar Ed E R/C, 1649-038 Lisboa
  • Phone: +351 213 643 514
  • Fax: +351 217 151 168
  • e-mail: info@nzytech.com
  • URL: nzytech.com

 

PURPOSE FOR PROCESSING YOUR PERSONAL DATA

Identity data: your name, surname, address and other contact data;

Order and contracts-related data: data that you provide for the execution and performance of product or services orders;

Web experience and browsing data, including the use of cookies;

* Some of this data may be mandatory.

  1. Reply to your queries: Only the personal data necessary to solve your query.
  2. Processing of orders and invoicing matters: Only the data necessary for full compliance with the terms of the order
  3. Web experience and browsing data: The information will not be processed for automated-decision purposes and will be limited to the features of the website in order to allow you a better online experience and for us to generate statics. No information from third parties will be used as part of our relationship with you.
  4. Protection of our IT systems: Your data can be processed for the purposes of protection, maintenance and improvement of our IT systems, notably against risks related with cyberattacks, malware, virus and ransomware.
  5. Marketing: We will contact you as part of our marketing initiatives either by phone or email in order to let you know about our products and services, our promotions or to invite you to our events, either because you are a client of our company or because you have subscribed our marketing mailing lists.

 

GROUNDS OF PROCESSING

  1. Reply to your queries –– legitimate interests, performance of contract and compliance with legal obligations.
  2. Processing of orders and invoicing matters – legitimate interests, performance of contract and compliance with legal obligations.
  3. Web experience and browsing data – legitimate interests.
  4. Protection of our IT systems – – legitimate interests.
  5. Marketing – legitimate interests or consent.
  6. Newsletter subscription – consent.

 

RETENTION PERIOD

  1. Processing of orders and invoicing matters – 3 years following performance of contract or higher in accordance with the rules on statute of limitations as this may be relevant for the defense of our rights. Data that is relevant for tax purposes, that will be kept for the period set in the law.
  2. Web experience and browsing data – For limited periods never exceeding 3 months until data is anonymized.

 

SHARING WITH THIRD PARTIES

We will give access to your personal data to third parties that provide us the services that are relevant for our activity, including IT providers. Some of these providers may be located in territories outside the European Economic Area that do not offer an adequate level of protection. Any transfer of data in this regard will be made with the adequate safeguards.

 

YOUR RIGHTS IN RELATION TO YOUR DATA

Your personal data will remain confidential and you have the right to exercise your rights set in the applicable legislation (access, rectify, delete your personal data, portability and object to processing) free of charge.

You may contact us to exercise your rights using the following channels (we may ask you to provide a copy of a document evidencing your identity).

marketing@nzytech.com

Estrada do Paço do Lumiar

Campus do Lumiar, Edifício E – R/C

1649-038 Lisboa – Portugal

You may also file a claim with CNPD, the Portuguese data protection regulator.

 

SECURITY

We have implemented adequate security measures to process your data taking into account the risks at stake.

 

CHANGES

We may amend this policy. To the extent it is possible, we will notify you of same.

 

COOKIES

We use cookies and similar devices to facilitate your browsing experience. Please refer to our cookies policy.

 

COOKIES POLICY

Here you will find information on how we use cookies and similar devices installed on the terminals of our customers and users.

  1. What is a Cookie?

A cookie is a small text file that a website or app stores on your device. This text contains information related to your browsing experience and use. Cookies are necessary to facilitate browsing experience and improve our website.

 

  1. Types of Cookies

Cookies can be classified as follows in relation to their origin:

Own cookies: Sent to your device from a system controlled by us.

Third-party cookies: Sent to your device from a system not controlled by us.

 

Cookies can be classified as follows in relation to their purpose:

Strictly necessary cookies (technical): Cookies that allow the user to browse our website.

Functionality cookies: Cookies are needed to store and recall information so that you can access the website with certain features that create an experience different from that of other users.

Analytical cookies: Are aimed at quantifying website’s users, sections visited, etc.

 

Cookies can be classified on the length of time they remain activated:

Session cookies: these cookies are designed to collect and store data for the period of time user accesses our website.

Persistent cookies: these are the cookies where the data remains stored in the terminal/device and can be accessed and processed for a period defined by the party controlling it.

Our website uses both persistent and session cookies.

 

  1. Cookies we use

Our cookies do not store information such as passwords or banking details, etc.

We use strictly necessary, functionality and analytical cookies.

For what purposes can cookies be used on the website?

Technical Cookies: These are those that allow the user to navigate through a website, platform or application and the use of the different options or services that exist in it such as, for example, control traffic and data communication, identify the session, access parts of restricted access, remember the elements that make up an order, make the buying process of an order, make the application for registration or participation in an event, use security features while browsing, store content for broadcasting videos or sound or share content via social networks.

Personalization cookies: These cookies allow the user to access the service with some predefined general characteristics depending on a series of criteria in the user’s terminal, such as the language, the type of browser used to access the service, the regional configuration from which the service is accessed, etc.

Analysis cookies: These cookies allow the party responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and for the elaboration of browsing profiles of the users of these sites, applications and platforms, in order to introduce improvements based on the analysis of the usage data of the users of the service.

Cookies our website uses:

 

Name Description/Purpose Provider Expiration
_ga The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Google 2 years
_gid Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Google 24 hours
pardot The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking. Salesforce / Pardot 10 years
_gat This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. Google 1 minute
visitor_id Intended for anonymous visitor tracking Salesforce / Pardot 10 years
Visitor_id*-Hash To provide protection against hackers. Salesforce / Pardot
pi_opt_in To store privacy preferences – tracking Preferences Opt-in for once a user opts-in for tracking. Salesforce / Pardot 10 years
ppviewtimer Your viewed products and categories on our store NZYTech 1 day
t_listname Your viewed products and categories on our store NZYTech 1 day
lpv This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session Salesforce / Pardot 30 minutes

 

 

 

What will happen if I turn off cookies?

Some features of the Services and areas of this website may not work properly if cookies are disabled.

 

  1. How to manage the use of Cookies

Please follow the website information on how to manage and configure your Cookies at any time. You can also disable the use of Cookies on your browser, subject to your browser’s functionalities and version.

 

  1. Use of the Cookies information

The cookie-related information that we store is not shared with any third party. However, kindly note that “Third-party cookies” are operated by external entities.

 

  1. Do we update our Cookie Policy?

We may update the Cookie Policy on our website, so we recommend that you review this policy each time you access our website in order to be properly informed about how and why we use cookies.

Terms & Conditions

 

By placing an order, CUSTOMERS accept all terms and conditions of this agreement.

CUSTOMERS that do not agree to the full terms and conditions of this agreement should not place an order. Once a customer accepts these terms and conditions the CUSTOMER cannot subsequently decline or modify any term or condition without the prior written consent of NZYTech.

 

Use of Products

NZYTech products, services, kits and reagents are for laboratory research and in vitro use only. CUSTOMERS must read all relevant information about the product before starting the work. Please visit our website to find out more details about the Products, Product Brochures and Material Safety Data Sheets (MSDS) available for download. NZYTech Products should NOT be used as Agricultural or Pesticide Products, Cosmetics, Drugs, Food Additives or Household Chemicals. NZYTech products may not be reformulated, repacked or resold by CUSTOMER in any form without consent.

 

Warranty

NZYTech warrants that its products comply with the specifications indicated in the accompanying technical brochure as long as the product itself has a valid Certificate of Analysis (CoA). If a product fails to comply with its specifications, NZYTech should be informed as it may choose to replace it free of charge or refund the purchase price. This warranty applies only to products that have been handled and stored in accordance with NZYT recommendations/specifications.

 

Complaints

Complaints regarding product quality will only be accepted as long as the relevant product has a valid certificate of analysis (CoA). NZYTech will require the CUSTOMER to provide all the necessary information in order to process the complaint accordingly, i.e., include invoice number or Purchase Order number, batch number, problem description and evidence to sustain the complaint.

 

Pricing

Prices are shown in Euro (€). Prices may be subjected to change without prior notice. NZYTech, at its own discretion, may require pre-payment of any order. Specific written quotations are valid for 90 days, excluding promotions, for which quotations are valid for 30 days.

 

Orders

If applicable, when placing your order please refer the quote or pro-forma invoice number. NZYTech may not initiate the invoicing process without a Purchase Order. NZYTech will not accept orders by phone. Orders are only accepted via website (online store), e-mail or fax. If you order via our website (online store), we will guarantee the price shown at the website at that time. Prices shown in catalogue and NZYTech website exclude VAT, which might be applied when the invoice is issued. At NZYTech sole discretion, shipment will be made promptly if orders have been fully paid.

 

Payment Terms

For international sales, advanced payment may be required, and, in such cases, orders are only processed upon our bank’s confirmation of money transfer. Banking expenses shall be fully supported by the CUSTOMER. In specific cases, the production will take place prior to bank validation of money transfer.

For Portugal and Spain, invoices will be due within 30 days from issue date. Advanced payment may be required.

Once an order is accepted by NZYTech, it can only be cancelled in cases where production on demand did not take place. In the specific cases of Services, including Gene Synthesis, Cloning, Mutagenesis, Protein Expression, Peptide Synthesis, DNA sequencing and Oligonucleotides, services that are only produced on demand, NZYTech will not accept the cancelation of any such orders and the CUSTOMER will be responsible for payment of the total amount of the invoice in case of cancellation.

 

Shipping Costs

Spain (Main Land): 9 €
Portugal (Main Land): 5 €

Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Poland, Sweden, The Netherlands, United Kingdom: 25€

Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia: 50€
Albania, Andorra, Belarus, Bosnia Herzegovina, Cyprus, Gibraltar, Iceland, Kosovo, Lichtenstein, Macedonia, Malta, Moldavia, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Ukraine, Vatican: 125€

All other geographic areas: Upon quotation (in these cases shipping costs are additional to the price of the products and fully supported by the client).
Products that require ultra-low temperature shipping will have an extra cost for dry ice (29 € / shipment).

Custom fees, if any, related to the clearance of goods upon product arrival to the destiny country are of CUSTOMER responsibility.

 

Eurofins Genomics

Eurofins Genomics Products and Services will be shipped directly by Eurofins.
Shipping Costs for Portugal and Spain: 8,5€ for orders below 200€ (Without VAT).
Eurofins and NZYTech Orders cannot be combined to save shipping.

 

Product Shipping and Delivery

All products are transported in the appropriated conditions to maintain intact all the properties inherent to their expected output. NZYTech can ship at different temperatures products to be stored according to product label temperature indications in the cases where this does not affect product quality. Regarding Incoterms, NZYTech can deliver goods with the following Delivery Terms: DAP – delivered At Place of Destination, where we handle the shipment from our facilities to Customer’s address (all shipping and customs fees on NZYTech’s responsibility); DPU – Delivery at Place Unloaded, formerly referred as DAT – Delivery at Terminal, or EXW – Ex-Works, when using a Customer’s courier account (all shipping and customs fees on Customer’s responsibility). In specific cases, like CAZymes, Analytical Products, Molecular Diagnostics kits, Molecular Services, custom and bulk orders can take longer to produce and ship the goods. All Services, including gene synthesis, DNA sequencing and oligonucleotides, are only produced on demand and, therefore, each order has its own deadline. For most countries, the delivery occurs within five working days, except in case of stock rupture.

In case a customer requires any certification to be sent with the goods, i.e., Certificate of Origin or ATR forms, these requirements must be stated upon placement of the order, as these documents will be provided at an additional cost.

 

Return Policy

NZYTech CUSTOMER Service is available to assist you in every way possible if a problem arises with your order. The CUSTOMER must inspect all packages immediately upon receipt and store the goods at the designated storage temperature.

CUSTOMER will only have 14 calendar days to notify NZYTech if any damage or discrepancy occurs. After this period, NZYTech will assume that the products were properly delivered and no longer accepts any complaint regarding packaging, delivery or other. In case of any damage occur, please retain the damaged goods, packing material and shipping documents and please notify our Customer Service through e-mail at info@nzytech.com. If the damage requires you to return the goods to NZYTech, our Customer Service will provide assistance, shipping instructions and authorizations. If an item is shipped to you incorrectly, as the result of a mistake from our Logistics team, please contact our Customer Service through e-mail at info@nzytech.com, and we will take a quick and appropriate action to correct the problem. At NZYTech sole discretion, returns may be accepted for items stored at room temperature and that have been ordered by mistake but will be subjected to a processing fee of 30% to cover costs.

For e-commerce online orders carried out by consumers, if applicable, the return period without any cause is 14 calendar days from date of receipt of goods.

 

Discontinuation of Products

We reserve the right to discontinue any product without prior notice, unless NZYTech has provided a long-term confirmation of delivery.

 

Gene Synthesis and Custom Cloning: Representations and Indemnities

NZYTech can clone synthetic genes, but not synthetic gene fragments into custom vectors. CUSTOMER will provide the custom vectors necessary for NZYTech to provide the requested services. Such custom vectors shall remain the property of CUSTOMER throughout the cloning and sequencing process. CUSTOMER hereby grants NZYTech a limited, non-exclusive, royalty-free license to use the custom vectors and the gene sequences for the purpose of performing the services. By agreeing to the terms and conditions of this Agreement and providing NZYTech with the custom vectors and the gene sequence, CUSTOMER, at its own risk and liability, represents and warrants that it has the power and authority to grant the foregoing license, or otherwise has obtained all licenses and rights, including all intellectual property rights, necessary for NZYTech to provide the requested services.

For custom cloning projects, no turnaround guarantee is offered. If NZYTech fails to clone the DNA fragment in three attempts (for commercially available vectors shipped directly from the manufacturer) or two attempts (for all other vector preparations), NZYTech reserves the right to ship the gene cloned into our in-house vector or as a linear PCR fragment and refund to CUSTOMER the custom cloning fee.

All vectors resulting from gene synthesis and/or cloning services are stored at NZYTech for a three-month period. After this period, nucleic acids provided to CUSTOMERS are destroyed. Both Gene fragments and custom proteins are not stored in-house after dispatch to clients.

 

Peptide Synthesis: Representations and Indemnities

Unless otherwise stated, all peptide quantities/amounts mentioned on our website and all our documents including but not limited to quotation, projects, reports, invoices are gross weights. Gross weight includes not only the target peptides but also fragment peptides, salts and residual water. Net peptide weight indicates the actual weight of the peptide component of your sample, and is usually 60-70% of the total gross peptide weight. Custom peptides are not stored in-house after dispatch to clients.

 

Disputes and applicable law

These terms and conditions are subject to Portuguese law and, in the event of any dispute, the parties shall recourse to the courts of the city (“comarca”) of Lisbon.

Information made available on a permanent basis in Compliance with article 10 of the E-commerce law (Decree-Law n.º 7/2004, of 7 january, as amended) and seller of the goods and services.

Name: NZYTech, Lda.

Address: Estrada do Paço do Lumiar –  Campus do Lumiar, Edifício E – 1º andar – 1649-038 Lisboa, PORTUGAL

Email: info@nzytech.com

VAT number : 508432901