Privacy Policy

Data Controller and Owner
This Website collects some Personal Data from its Users.
NZYTech, Lda. – Genes and Enzymes – Estrada do Paço do Lumiar –  Campus do Lumiar, Edifício E – 1º andar – 1649-038 Lisboa (PORTUGAL).

Types of Data collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are:
Email address.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Website.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Website to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes:
Contacting the User.
The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

Newsletter (This Website)
By registering on the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website.

Personal Data collected: Email address. Country.

Additional information about Data collection and processing

Legal action
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Website or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance
For operation and maintenance purposes, this Website and any third party services may collect files that record interaction with this Website (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Website does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Website and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy
The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda’s servers.

Definitions and legal references

Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data
Information collected automatically from this Website (or third party services employed in this Website ), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within the Website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

The individual using this Website, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

Data Subject
The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process
the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website
The hardware or software tool by which the Personal Data of the User is collected.

Legal information
In compliance with Organic Law 15/1999 of December 13 on Personal Data Protection (LOPD)

This privacy policy relates solely to this Website.

NZYTech Terms & Conditions

By placing an order, customers accept all terms and conditions of this agreement.

Customers that do not agree to the terms and conditions of this agreement should not place an order. Once a customer accepts these terms and conditions he cannot subsequently decline or modify any term or condition without the prior written consent of NZYTech.

Use of Products

NZYTech products, services, kits and reagents are for laboratory research and in vitro use only. Customers must read all relevant information about the product before starting the work. Please visit our website to find out more details about the products, Product Brochures and Material Safety Data Sheets (MSDS) available for download. NZYTech Products should NOT be used as Agricultural or Pesticide Products, Cosmetics, Drugs, Food Additives or Household Chemicals.


NZYTech warrants that its products conform to the specifications in the accompanying technical brochure as long as the product itself has a valid Certificate of Analysis (CoA). If a product fails to conform to its specifications, NZYTech should be informed as it may choose to replace it free of charge or refund the purchase price.


Complaints regarding product quality will only be accepted as long as the product in question has a valid certificate of analysis (CoA). NZYTech will require the CUSTOMER to provide all the necessary information in order to process the complaint accordingly, i.e., include invoice number or Purchase Order number, batch number, problem description and evidence to sustain the complaint.


Prices are shown in Euro (€). Prices may be subjected to change without prior notice. NZYTech reserves the right to require pre-payment on any order, in NZYTech sole discretion. We guarantee written quotations for 90 days, except for promotions, for which quotations are valid for 30 days.


When placing your order, please refer the quote or pro-forma invoice number. NZYTech will not initiate the invoicing process without a Purchase Order. NZYTech will not accept orders by phone. Orders are only accepted via website (online store), e-mail or fax. If you order via our website, we will guarantee the price shown at the website at that time. Prices shown in catalogue and NZYTech website exclude VAT, which might be applied when the invoice is issued. Shipment will be made promptly even if prices have been nominally changed. Price increases and reductions, if any, will be automatically applied to your invoice.

Payment Terms

For international sales, advanced payment is required and orders are only processed upon bank validation of money transfer. Banking expenses should be fully supported by the client. In specific cases, the production will only take place after bank validation of money transfer.

For Portugal and Spain, invoices will be due within 30 days from issue date. Advanced payment may also be required.

Once an order is accepted by NZYTech, it can only be cancelled in cases where Production on demand did not take place. In the specific cases of Services, including gene synthesis, DNA sequencing and oligonucleotides, services that are only produced on demand, NZYTech will not accept the cancelation of an order and the CUSTOMER will be responsible for payment of the total amount of the invoice. As for returns (Please see return policy below), they can be accepted for items that have been ordered by mistake, but the process may be subjected to a processing fee of 30% to cover costs.

Shipping Costs

Spain (Main Land): 9 €
Portugal (Main Land): 5 €
All other geographic areas: Upon quotation (in these cases shipping costs are fully supported by the client).
Products that require ultra-low temperature shipping will have an extra cost for dry ice (29 € / shipment).

Custom fees related to the clearance of goods upon product arrival to the destiny country are of CUSTOMER responsibility.

Eurofins Genomics

Eurofins Genomics Products and Services will be shipped directly by Eurofins.
Shipping Costs for Portugal and Spain: 8,5€ for orders below 200€ (Without VAT).
Eurofins and NZYTech Orders cannot be combined to save shipping.

Product Shipping and Delivery

All products are transported in the appropriated conditions to maintain intact all the properties inherent to their expected output. NZYTech can ship at different temperatures products to be stored at room temperature, 4 °C or -20 °C, in the cases where this does not affect product quality. Regarding Incoterms, NZYTech works with the Delivery Terms as DAP – delivered At Place of Destination, where we handle the shipment from our facilities to Customer’s address (all shipping and customs fees on NZYTech’s responsability), DAT – Delivered At Terminal, where we handle the shipment from our facilities to the nearest possible airport (customs fees and remaining transportation on Customer’s responsibility) or EXW – Ex-Works, when using a Customer’s courier account (all shipping and customs fees on Customer’s responsibility). In specific cases, like CAZymes, Analytical products, Molecular Diagnostics kits, Molecular Services and bulk orders can take longer to produce and ship the goods. Molecular Diagnostics kits can take up to 15-20 working days to be produced and shipped. All Services, including gene synthesis, DNA sequencing and oligonucleotides, are only produced on demand and, therefore, each order has its own deadline. For most countries, the delivery occurs within five working days, except in case of stock rupture.

In case a customer requires any certification to be sent with the goods, i.e., Certificate of Origin or ATR forms, these requirements must be stated upon placement of the order, as these documents will be provided at an additional cost.

Return Policy

NZYTech Customer Service is available to assist you in every way possible if a problem arises with your order. The CUSTOMER must inspect all packages immediately upon receipt and store the goods at the designated storage temperature.

CUSTOMER will only have 10 working days to notify NZYTech if any damage or discrepancy occurs. After this time, NZYTech will assume that the products were delivered without incidents and no longer accepts any complaint regarding packaging or delivery. In case of any damage occur, please retain the damaged goods, packing material and shipping documents and please notify our Quality Department through e-mail at If the damage requires you to return the goods to NZYTech, our Customer Service will provide assistance, shipping instructions and authorizations. If an item is shipped to you incorrectly, as the result of a mistake from our Logistics team, please contact our Customer Service through e-mail at, and we will take a quick and appropriate action to correct the problem. Returns may be accepted for items stored at room temperature and that have been ordered by mistake, but will be subjected to a processing fee of 30% to cover costs.

Discontinuation of Products

We reserve the right to discontinue any product without prior notice.

Gene Synthesis and Custom Cloning: Representations and Indemnities

NZYTech can clone synthetic genes into custom vectors. CUSTOMER will provide the custom vectors necessary for NZYTech to provide the requested services. Such custom vectors shall remain the property of CUSTOMER throughout the cloning and sequencing process. CUSTOMER hereby grants NZYTech a limited, non-exclusive, royalty-free license to use the custom vectors and the gene sequences for the purpose of performing the services. By agreeing to the terms and conditions of this Agreement and providing NZYTech with the custom vectors and the gene sequence, CUSTOMER represents and warrants that it has the power and authority to grant the foregoing license, or otherwise has obtained all licenses and rights, including all intellectual property rights, necessary for NZYTech to provide the requested services.

For custom cloning projects, no turnaround guarantee is offered. If NZYTech fails to clone the DNA fragment in three attempts (for commercially available vectors shipped directly from the manufacturer) or two attempts (for all other vector preparations), NZYTech reserves the right to ship the gene cloned into our in-house vector or as a linear PCR fragment and refund to CUSTOMER the custom cloning fee.

All genes resulting from gene synthesis and/or cloning services are stored at NZYTech for a three-month period. After this period, nucleic acids provided to customers are destroyed. Custom proteins are not stored in-house after dispatch to clients.